E-SHOP BUSINESS TERMS AND CONDITIONS
These E-shop business terms and conditions (the “Conditions”) govern the legal relationship originating from purchase
contracts between Yabyrinth s.r.o., with registered office at náměstí Krále Jiřího z Poděbrad 12, 35001, Cheb, Company ID
No.: 04268423, (the “Seller”) and the Buyer (which includes both consumers and other customers).
All contractual relationships are entered into pursuant to Czech law. If the Buyer is a consumer (i.e. any individual who,
outside of his or her business activities or separate course of business, enters into a contract or has dealings with the entre-
preneur), then the relations not specifically governed by these Conditions are governed by the Civil Code (Act No. 89/2012
Coll.), and the Consumer Protection Act (Act No. 634/1992 Coll.). If the Buyer is not a consumer, then the legal relationship
based on a contract outside of these Conditions is governed by the Civil Code (Act No. 89/2012 Coll.).
II. ENTERING INTO A PURCHASE CONTRACT
1. If the Buyer is a consumer, the proposal of the purchase contract (offer) is implemented by displaying the offered prod-
ucts on the Seller’s E-shop website, in which the purchase contract becomes valid upon submission of order by the Buyer/
consumer and its receipt by the Seller. The Seller will then without delay confirm to the Buyer the receipt of the order
through notification to a designated e-mail address; this notification, however, has no effect on the contract. Received
orders may be changed only with the express consent of both Parties.
2. We recommend that the Buyer takes the opportunity to conduct a thorough review of the entire order prior to submitting
the order to the Seller. The Buyer will then submit the order by clicking on “Confirm order”.
4. By the procedural process described above leading to the completion of the purchase contract, the Buyer confirms that he or
she is familiar with the Conditions and agrees to them.
5. The illustrations, weights and dimensions of the products (goods) listed in the catalogue are purely informative, unless
otherwise stated as binding.
6. Listed prices are include VAT, unless stated otherwise.
III. DELIVERY TIME, MANNER OF DELIVERY, FAILURE TO COLLECT GOODS
1. Delivery time is established by the Seller in the order confirmation. Delivery is considered complete on the day of the ship-
ment of the order, the day the goods leave the inventory of the Seller, or on the day the goods are ready for collection by
the Buyer. On this day, the Seller is then authorised to issue an invoice. The Seller has the right to partial deliveries of goods.
Delivery time may be extended in the event of any unexpected issues not caused by the Seller, such as unexpected events
of force majeure, strikes, and other obstacles beyond the Seller’s control. The same is true for instances in which these
issues may arise with the Seller’s suppliers. In such cases, financial claims for delays do not apply.
2. The manner of shipment of products is established in the order. Unless stipulated otherwise in writing, the Buyer shall
pay the shipping costs, and the amount will be established in the order. The Buyer takes over risks of damage incurred to
goods no later than at the time of shipment (submission of goods to the shipment facility).
E-SHOP BUSINESS TERMS AND CONDITIONS
Contractual fines are due on the day of the receipt of the invoice and can be used toward the received deposit and/or
toward other compensation from the Buyer.
IV. IV. COMPENSATION – PAYMENT FOR GOODS
1. Purchases through the E-shop require a 100 % deposit in the amount of the order. If the required deposit is not paid within
14 days of the issuance of the order, the respective order is automatically cancelled. The contracted delivery time begins
when the entire amount of the purchase price is paid to the account of the Seller listed in the order. TOHLE JSI TAM MĚL TAKY, ALE NEJEDEŠ PODLE TOHO – VYMAZAT?
V. CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
1. Pursuant to Section 1829 of the Civil Code, the Buyer, if he or she is a consumer, has the right to withdraw from the contract
completed through the E-shop within 14 days of the receipt of goods. This right can be utilised only by consumers.
2. Pursuant to the provision of Section 1820, letter f) of the Civil Code, the Seller hereby provides consumers with infor-
mation regarding the right to withdraw from the contract pursuant to Government Regulation No. 363/2013 Coll. for
long-distance purchase contracts:
You have the right to withdraw from the contract within 14 days without specifying a reason.
You have the right to withdraw from the contract without specifying a reason within 14 days from the day after delivery of
goods, i.e. from the day when you or your designated third party (other than the carrier) received the goods.
In order to comply with the time limit of withdrawal from the contract, you need only to send the request to withdraw from
the contract before the respective time period elapses.
2.3 Consequences of withdrawing from the contract
We will return your payment only after we receive the returned items.
a) Receipt of goods
Return or submit the goods to the Seller without undue delay, within 14 days from the withdrawal of the contract at the
latest. In order to comply with the return period, items must be sent within 14 days.
b) Expenses related to product returns
You will be responsible for all expenses related to product returns.
c) Responsibility for depreciation in value of returned items
You are only responsible for depreciation in value of items resulting from handling these items in a manner that is incon-
sistent with the nature and character of the items, including their functionality.
If you would lie to return the product, please contact us at email@example.com.
VI. CLAIMS, WARRANTY
1. With all shipments, the Buyer must check that they have received the correct items, check that they have received the full
order, and inspect for any visible damages incurred during shipping, immediately upon the receipt. Any defects discovered
must be recorded on the delivery note and confirmed by the haulier, otherwise they will not be approved. The Buyer must
immediately notify the Seller in writing of any other defects discovered after unpacking the items. The Seller grants to
the Buyer a quality guarantee for the period of two years from the date of delivery in addition to the statutory liability for
defects of goods according to the Civil Code.
2. Buyers’ claims for damages must be based on the respective regulations of the Czech Civil Code and the claims regulations
of the Seller.
3. The Seller is not responsible for defects, nor are defects covered by the quality guarantee in the following circumstances:
(a) the goods were demonstrably used contrary to the “Furniture care and maintenance” supplied by the Seller; and/
or (b) were used in a manner inappropriate to the functional properties or contrary to the function for which they were
designed; and/or (c) were subsequently wilfully altered, changed or joined with other items not supplied by the Seller.
Claims will also not be honoured for minor discrepancies in dimensions and colour shades, particularly those caused by
the natural character of the materials used. The Seller is also not responsible for claims for regular wear and tear caused
by common use of items.
4. Unless the responsibility of defects can be subscribed to the Buyer, the Seller is responsible for defects, and is obliged to
repair them. If the Seller proves that he is not responsible for the defect, the Buyer is obliged to reimburse the Seller any
legitimate expenses related to repairs, plus a 20 % surcharge.
5. Pursuant to Section 1820, paragraph 1) letter j) of the Civil Code, for claims that were not resolved by the Seller’s claims
representatives to the Buyer’s satisfaction, the Buyer holds the right to submit a complaint to the Czech courts, the Czech
Trade Inspection, or the respective Trades Office for the Seller’s address.
When we will receive the book(s), money will be sent back to your credit/debit card.
VIII. FINAL PROVISIONS AND VALIDITY OF THE CONDITIONS
1. Customers’ personal data is stored in accordance with current Czech laws, primarily Act No. 101/2000 Coll., on Personal
Data Protection, as amended. By entering into purchase contract, the Buyer agrees with the processing and collection
of his or her personal data in the Seller’s database following the successful completion of the contract unless he or she
submits in writing his or her non-consent with this processing.
2. The Buyer has the right to access and alter his or her personal data, as well as other rights related to such personal data, as
stipulated by law. Personal data can be removed from the database upon a written request by the customer. Customers’
personal data is fully protected from misuse or abuse. The supplier does not give out customers’ personal data to any third
party. Exceptions include external carriers, to whom only the information necessary for product delivery is given.
3. The Sellers stores completed individual contracts in an electronic format and they are accessible only by the Seller.
4. The Buyer agrees with the use of remote communication systems when entering into the purchase contract. The costs
incurred by the Buyer when using remote communication systems in connection with the purchase contract (internet
connection fees or telephone fees) shall be paid by the Buyer.
5. By submitting an order through the E-shop, the Buyer confirms that he or she is familiar with the Conditions, agrees with
them, and accepts them.
6. These E-shop business terms and conditions are valid as of 1 January 2016, and replace all previously issued E-shop business
terms and conditions.